Let's begin by looking at DameWare Mini Remote Control, or MRC for short, which is included with every copy of DRS. Once you have successfully deployed DRS in your environment, you can begin using all the powerful systems administration tools accessible from the DRS Software Console. Keep in mind, however, that deploying in Stand-Alone mode means you will not be able to centrally manage DameWare users and share global host lists or make connections to computers outside your firewall with the new Internet Sessions feature. In Stand-Alone mode, DRS makes connections directly to the end-users' computers without the need for the DameWare Central Server. Deploying DRS in Stand-Alone mode is as simple as installing it on each user's workstation. A third server component, the DameWare Mobile Gateway, must be configured if you wish to use DameWare Mobile for iOS and Android devices. These two components can be installed on the same server, but it is recommended that they are separated with the Internet Proxy being installed on a separate server placed in a DMZ. In order to make easy and secure remote support connections to computers outside of your firewall, the DameWare Internet Proxy must also be configured along with the DameWare Central Server. The DameWare Central Server includes the DameWare Administration Console, which lets you set up DameWare users, manage all of your licenses, share host lists, and see a list of all current internet sessions. Let's cover these two modes in a little more detail and then jump into the systems administration tools.ĭeploying DRS in Centralized mode requires the installation and configuration of the DameWare Central Server, which is one of three server components included in DRS v11.
Depending on your organization's needs, DRS can be deployed in one of two modes, Stand-Alone or Centralized. These tools are packaged neatly into a familiar and easy-to-use Microsoft Management Console, or MMC-style, interface. DRS gives you complete control over your remote access connections and provides a serious ROI benefit over most SaaS and cloud offerings.Īt its core, DRS is a set of remote support tools that allows you to provide technical assistance and support to end-users and computers, both inside and outside your firewall. DRS is self-hosted, meaning that it is managed by you and your team in your infrastructure and on your terms. DameWare Remote Support, or DRS for short, is a comprehensive remote support solution.
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